PERSONALIZED VIDEO EXPERIENCES
FOR TELECOMMUNICATIONS
Personalized videos can be embedded into vital moments across customer journeys to engage, inform, nurture, and build meaningful relatioıns.
Discover what telecommunications professionals can achieve with immersive video experiences to create change from the very start.
more revenue than average players.
more value in the average conversion.
early churn reduction.
reduction in call center costs.
CONSUMERS DEMAND PERSONALIZATION
Telecom companies that have gone above and beyond to build a foundation for scalable and hyper-personalized video experiences have seen increased value for customers.
Industry Needs
ACQUISITION
Personalized videos enable real-time and contextual communication and allow brands to assume a proactive role in critical moments of decision. Throughout the purchase journey, offers instantly become relevant to the unique needs of potential customers, resulting in more conversions.
SOME CRUCIAL RESULTS:
- Escalated brand, product, and campaign awareness with contextual messages
- Immediate positive results in purchase journey with real-time engagement
- Increased conversion rates with relevant offers
WELCOMING & ONBOARDING
What better way to welcome new customers than greeting them with a warm personal hello? Personalized and informative videos can help the telecommunications sector to make new customers feel welcome as well as inform them about what to expect and build mutual trust.
SOME CRUCIAL RESULTS:
- Lower churn rates for new customers
- Less call volume for call centers
- Adoption of self-service mentality with digital tools
- Increased app installs via videos
CARE & SUPPORT
Customer support at a personal level with interactivity is a dream coming true with personalized videos. Telecommunications companies can now provide customers with on-demand and self-service support options via great video experiences. Watching interactive videos at their own speed and getting simple tasks done on their own builds brand loyalty and positivity like nothing else.
SOME CRUCIAL RESULTS:
- Less call volume and call center costs
- Low to no early churn rates
- Increased mutual connection between the brand and the customer
- Instant feedback via videos
LOYALTY & TRUST
Every customer has their own perspective on offers and campaigns, no matter what it is, renewal or upgrading. During critical decision points like this, relevant knowledge regarding the full value of an offer to that particular person is indispensable. Personalized recommendations that are powered by video experiences ensure a smooth decision-making process and build mutual satisfaction in times of need.
SOME CRUCIAL RESULTS:
- Increased customer Lifetime Value (LTV)
- Mutual earned trust
- Improved brand reputation and WOM effect
NEED SOMETHING ELSE FOR A DIFFERENT INDUSTRY?
FINANCE & FINTECH
Finance is already a hyper-personalized industry with micro-targeted offers. Now it’s time to expand your communication strategy to involve immersive video experiences.
INSURANCE
Insurance industry relies on customer care and close interaction above all else. Combine great care with informative video experiences to fulfill the most important sector-specific KPIs.
MULTI-LEVEL MARKETING
Time-sensitive performance reports, new products, hot deals, or onboarding… Create interactive videos for each persona in your sales team to meet ever-growing sales volumes.
FMCG & GROCERY
Elevate the branding of your company by creating educational, informative, and personalized video experiences about grocery e-commerce right inside your app and foster your relationship with shoppers.
FASHION
Today, nothing tells the story of a genuine personality better than a personal clothing style. A connected e-commerce database can create wonders with a very talented video experience platform.
What They Said About Us?
-
Halit Kıvanç Bozdağ Head of Digital Marketing
- SODEXOAs Sodexo, thanks to our communication with Omma Vq, we have achieved significant improvements in visibility and conversion rates in our member restaurants. In this process, Omma VQ had positive directions not only technically but also on the whole process with its experience.
-
Azra Erol Value Proposition
& Incentives Manager
- AVONThanks to OmmaVQ, we started a brand new era with personalized communications for our representatives. When we combined our innovative approaches with Omma's experience, we achieved a good performance in video view trough and order rates.
Address: OMMA Headquarters 19 Mayıs Mh. Mercan Sk. No:13 STFA Blokları B2 Blok D:2 İstanbul/Türkiye
